Crexendo and Ozonetel to Showcase AI Tools for NetSapiens Service Providers
Crexendo and Ozonetel are presenting AI capabilities intended to help NetSapiens service providers expand their offerings and support customer analysis.
Crexendo, Inc. (NASDAQ:CXDO) has announced a collaboration with Ozonetel to demonstrate artificial intelligence tools for NetSapiens service providers. The companies are presenting the capabilities at Crexendo’s 2026 NetSapiens User Group Meeting, held October 26-29 in Austin, Texas.
The demonstration combines Ozonetel’s AI Command Central with Crexendo’s NetSapiens communications platform. The companies said the tools can examine customer conversations, sentiment, service concerns, interaction quality and required follow-up.
The combined offering is intended to help business customers identify customer-retention opportunities, improve sales execution and run operations more efficiently. Ozonetel’s Unified Intelligence also links conversations, escalations, sentiment and follow-up activity with AI-based quality analysis.
According to the companies, this approach is designed to turn communications data into a structured business intelligence resource for customer-facing teams.
Crexendo said the AI solutions are intended to give NetSapiens service providers additional services to offer business customers and new revenue opportunities. Jeff Korn, Crexendo’s Chairman and CEO, said the company’s strategy is to expand what licensees can deliver through the NetSapiens platform.
Korn also said Crexendo sees a significant opportunity to broaden adoption of AI capabilities across its ecosystem. He said expanding the tools available through NetSapiens gives licensees further ways to differentiate their offerings and compete for business customers.
Shalil Gupta, Ozonetel’s Managing Director, Global Growth, said AI Command Central combines Voice of Customer and Quality Assurance intelligence with Crexendo’s communications platform. He said the system is intended to convert conversations into actionable insights, identify the next best action and support revenue growth, customer retention and operational excellence.
Ozonetel is participating in the event as a Platinum Sponsor for the fourth consecutive year. The meeting brings together cloud communications providers, technology companies, partners and analysts, with hands-on product sessions and industry-led panels focused on NetSapiens capabilities.
Crexendo said its platform supports more than 8 million end users. The company provides cloud communication platform software and unified communications as a service offerings covering voice, video, contact center and managed IT services.
Crexendo said its solutions support over 8 million end users globally through a network of over 250 cloud communication platform software subscribers and its direct retail offering. Ozonetel describes itself as an AI-native customer experience platform providing business communications, conversational AI and AI Command Central.
Crexendo noted that statements concerning its strategy, adoption opportunities and the potential effects of expanded AI capabilities are forward-looking statements. The company said such statements are subject to risks discussed in its Form 10-K for the year ended December 31, 2025, and its Forms 10-Q filed with the SEC.
Crexendo announced that it will join Ozonetel to showcase AI capabilities designed to help NetSapiens service providers expand their offerings, pursue new revenue opportunities and help business customers improve service and retention. The solutions are being demonstrated at Crexendo's 2026 NetSapiens User Group Meeting in Austin, Texas.
Crexendo and Ozonetel are demonstrating the solutions at Crexendo's 2026 NetSapiens User Group Meeting, held October 26-29 in Austin, Texas. Ozonetel is participating as a Platinum Sponsor for the fourth consecutive year.
Crexendo said its platform supports over 8 million end users. The company provides cloud communication platform software and unified communications as a service offerings, including voice, video, contact centre and managed IT services tailored to businesses of all sizes.
Crexendo and Ozonetel are showcasing the combination of Ozonetel's AI Command Central with the NetSapiens platform. The capabilities include analysing conversations, understanding customer sentiment and service issues, evaluating interaction quality and determining where follow-up is needed.
The companies said the combined solutions connect conversations, escalations, sentiment and follow-ups with AI-driven quality analysis. This is intended to help business customers identify customer-retention opportunities, improve sales execution and operate more efficiently.
Ozonetel's Unified Intelligence connects high-value customer signals with AI-driven quality analysis and turns the communications platform into a structured business intelligence tool. The companies said this enables customer-facing teams to act on data and deliver customer experiences and business outcomes.
Crexendo said the AI solutions create new revenue opportunities for NetSapiens service providers by expanding what they can offer through the platform. Jeff Korn, Crexendo's Chairman and CEO, said the company's strategy is to help licensees grow and increase revenue for Crexendo and the licensee by continually expanding their platform offering.
Jeff Korn said Crexendo sees a significant opportunity to broaden adoption of AI capabilities across its ecosystem, which supports more than 8 million end users. He also said expanding the AI capabilities available through NetSapiens gives licensees additional ways to differentiate their offerings and compete for business customers.
Shalil Gupta, Ozonetel's Managing Director, Global Growth, said AI Command Central combines Voice of Customer and Quality Assurance intelligence with Crexendo's communications platform. He said it is intended to turn conversations into actionable insights, identify the next best action and support revenue growth, customer retention and operational excellence.
Crexendo is a software technology company and provider of cloud communication platform software and services, video collaboration and managed IT services. Its solutions support over eight million end users globally through a network of over 250 cloud communication platform software subscribers and its direct retail offering.
Crexendo's shares are listed on NASDAQ under the ticker symbol CXDO.
The companies are demonstrating their solutions at the 2026 NetSapiens User Group Meeting, which runs October 26-29 in Austin, Texas. The event includes hands-on product sessions and industry-led panels focused on the AI-native capabilities of the NetSapiens platform.