Last updated: Monday 20th April 2026 · Version 1.0
These Terms and Conditions (the "Terms") form a binding agreement between Digitonic Limited, a company registered in Scotland, United Kingdom with company number SC397173 and registered office at 4th Floor, The Forsyth Building, 5 Renfield Street, Glasgow, G2 5EZ ("FAQSIR", "we", "us", "our"), and the individual or entity that accesses or uses the FAQSIR platform, website, or related services (the "Customer", "you", "your").
By signing up for an account, clicking "I accept", or otherwise accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Disclaimer. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.
Important. The Service generates AI-based investor relations content. It is a productivity tool, not investment advice or a substitute for legal, regulatory, or financial judgement. Please read Sections 6, 12, 13, and 14 and our separate Disclaimer carefully.
"Account" means a registered user profile created for the Service.
"Customer Content" means all data, documents, URLs, announcements, prompts, branding, and other materials you upload or submit to the Service.
"Generated Output" means FAQs, articles, summaries, videos, transcripts, and other materials produced by the Service in response to Customer Content and prompts.
"Service" means the FAQSIR software-as-a-service platform, including all websites, APIs, mobile interfaces, and related tools provided by us.
"Site" means an individual tenant workspace within the Service created by a Customer.
"Subscription" means a paid plan that grants access to the Service for a recurring term.
"Credits" means prepaid usage units for features such as video generation.
FAQSIR is a SaaS platform for publicly listed companies, exchanges and aggregators that uses artificial intelligence and large language models to generate FAQs, news articles, summaries, scripts, and AI-generated videos from Customer Content. The Service includes multi-tenant account management, document ingestion, content publishing, optional YouTube integration, analytics, and support.
We grant the Customer a non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Service during the Subscription term in accordance with these Terms and any applicable order form or plan description.
You must be at least 18 years old and capable of forming a binding contract to use the Service.
You must provide accurate, current, and complete information when registering and keep it updated.
You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. You must enable two-factor authentication where required by your plan.
You must notify us immediately at support@faqsir.com of any suspected unauthorised access.
We may refuse registration, suspend, or terminate Accounts at our discretion where we reasonably suspect fraud, abuse, or breach of these Terms.
Each Site is a separate tenant workspace. The Customer who creates a Site is responsible for that Site, for inviting additional users, for assigning roles (Owner, Admin, Client, or other), and for ensuring that every user complies with these Terms. The Customer is liable for acts and omissions of its users as if they were its own.
As between you and us, you retain ownership of all Customer Content.
You grant us a worldwide, royalty-free, non-exclusive licence to host, store, copy, transmit, process, display, and otherwise use Customer Content solely to provide, secure, support, and improve the Service, to comply with law, and to generate the Generated Output you request.
You represent and warrant that (i) you own or have the necessary rights and permissions in the Customer Content, (ii) Customer Content does not infringe any third-party rights, (iii) Customer Content does not contain personal data that you are not authorised to share, and (iv) its use by the Service complies with applicable law, including securities, listing, and market abuse regulations.
You are solely responsible for reviewing, fact-checking, approving, and publishing any Customer Content and Generated Output. We do not pre-moderate.
he Service uses third-party foundation models and proprietary tooling to produce Generated Output. Generated Output is probabilistic and may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable for your purpose. You acknowledge and agree that:
Generated Output is not investment advice, financial advice, legal advice, or a recommendation to buy, sell, or hold any security.
You are responsible for reviewing and fact-checking Generated Output before relying on it, and for ensuring it complies with all applicable disclosure, market abuse, and listing rules.
The same or similar prompts may produce different outputs on different occasions. Generated Output may resemble output provided to other customers; we make no claim of uniqueness.
We do not warrant the accuracy, completeness, or fitness for the purpose of any Generated Output. See also our Disclaimer.
To the extent we claim ownership in Generated Output, we hereby assign it to you, subject to payment of fees and excluding any open-source, third-party, or pre-existing materials. You may not assert that Generated Output was authored solely by a human where you are required to disclose AI involvement.
You will not, and will not permit anyone to:
Use the Service to create, publish, or distribute content that is unlawful, defamatory, misleading, fraudulent, obscene, discriminatory, or infringing;
Use the Service to engage in market abuse, insider dealing, price manipulation, selective disclosure, or any violation of applicable securities or listing rules;
Upload personal data of data subjects without a lawful basis and necessary notices;
Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service except to the extent that such restriction is prohibited by law;
Circumvent rate limits, usage caps, credit metering, or security features;
Use the Service to build a competing product or to benchmark it for disclosure to competitors;
Use the Service to transmit malware, spam, or any harmful or automated bulk content, or interfere with the integrity or performance of the Service;
Resell, sublicense, or make the Service available to third parties except as expressly permitted;
Impersonate any person or entity, or misrepresent affiliation;
Use the Service in any way that would cause us to breach our agreements with any upstream providers.
Subscription fees are set out on our pricing page or an applicable order form and are payable in advance on a monthly or annual basis through Stripe.
Free trials, where offered, convert automatically into a paid Subscription at the end of the trial period unless cancelled before the trial ends. By starting a trial you authorise us to charge the applicable fees.
Credits are prepaid, non-refundable usage units. Unused credits expire as indicated at the time of purchase. Credits have no cash value and cannot be transferred.
Auto-renewal: Subscriptions renew automatically for successive periods equal to the initial term unless cancelled before the next renewal date via the Service or by contacting support.
Price changes: We may change fees for future renewal periods with at least 30 days' notice.
Payment failure: If a payment is declined we may suspend the Service until payment is made. Overdue amounts may accrue interest at the statutory rate.
Refunds: Except where required by law, fees are non-refundable. Statutory cancellation rights for consumers (if any) are not affected.
Fees are exclusive of VAT, sales tax, GST, withholding tax, and other applicable taxes, which you are responsible for paying. If we are required to collect such taxes we will add them to your invoice at the prevailing rate.
The Service, its underlying software, models, branding, documentation, and all related intellectual property are and remain the property of FAQSIR or its licensors. Except for the limited licence granted in Section 2, no rights are granted to you by implication, estoppel, or otherwise. You may provide feedback, suggestions, or ideas ("Feedback"), and you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use Feedback for any purpose without obligation or attribution.
Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor, the data processing addendum available at [DPA URL] (the "DPA") is incorporated by reference into these Terms. You are the controller of the personal data you upload; we are the processor. The DPA includes the Standard Contractual Clauses and the UK Addendum where applicable.
We warrant that we will provide the Service with reasonable skill and care. EXCEPT FOR THE EXPRESS WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, GENERATED OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, or that defects will be corrected.
You will defend, indemnify, and hold harmless Digitonic Limited, its affiliates, and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your or your users' use of the Service or any Generated Output, including any publication or reliance on Generated Output; (c) your breach of these Terms or of any applicable law, including securities and data-protection law; and (d) your infringement or misappropriation of any third-party right.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR (I) YOUR PAYMENT OBLIGATIONS, (II) YOUR INDEMNIFICATION OBLIGATIONS, (III) EITHER PARTY'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR FRAUDULENT MISREPRESENTATION, OR (IV) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits or excludes any statutory rights you may have as a consumer that cannot be limited or excluded under applicable law.
These Terms commence on the date you first accept them and continue until your Subscription is terminated. You may cancel your Subscription at any time through the Service; cancellation takes effect at the end of the then-current billing period.
Either party may terminate immediately on written notice if the other party (i) materially breaches these Terms and fails to cure within 30 days of notice, (ii) becomes insolvent or subject to bankruptcy proceedings, or (iii) breaches applicable law in connection with the Service.
On termination, your right to access the Service ends. We will make Customer Content available for export for a reasonable period (typically 30 days) after which we may delete it. Accrued rights and obligations survive termination.
We may suspend your access to the Service, in whole or in part, without liability, where we reasonably believe that (a) your Account has been compromised, (b) you or your users are violating Section 7, (c) continued use poses a security, legal, or regulatory risk, (d) an upstream provider requires us to do so, or (e) fees are overdue. We will endeavour to notify you and, where appropriate, give you an opportunity to cure.
We may modify the Service from time to time, including by adding, changing, or removing features. We may also update these Terms. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept, you must stop using the Service and may cancel your Subscription.
Each party may disclose confidential information to the other in connection with these Terms. The receiving party will protect such information with at least the same degree of care it uses for its own confidential information (and in any event no less than a reasonable degree of care), will not disclose it to third parties except to employees, contractors, and advisers with a need to know and under obligations of confidentiality, and will use it only to perform under these Terms. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, was already known without a duty of confidentiality, is independently developed, or is required to be disclosed by law or court order.
Unless you opt out in writing, we may identify you as a FAQSIR customer and use your name and logo on our website and marketing materials, subject to your brand guidelines.
The Service integrates with third-party services. We are not responsible for third-party services and make no warranty regarding them. A change in a third-party service's availability may affect the Service.
Neither party is liable for delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, government action, pandemic, internet or telecommunications failures, and cloud-provider outages.
Primary governing law. These Terms are governed by and construed in accordance with the laws of Scotland, without regard to conflict-of-laws principles. The courts of Scotland will have exclusive jurisdiction to hear any dispute arising out of or in connection with these Terms, subject to the regional provisions below.
EU customers. If you are a consumer resident in the European Union, you may also rely on mandatory consumer-protection rules of your country of residence. Nothing in this clause affects those rights.
US customers. If you are a business resident in the United States, you and FAQSIR may agree in an order form that these Terms are governed by the laws of the State of Delaware, with exclusive jurisdiction in the state and federal courts of Wilmington, Delaware. Class action waivers and binding arbitration clauses, if any, will be specified in such order form and are not implied into these Terms.
Informal resolution. Before commencing proceedings, the parties will try in good faith to resolve any dispute by negotiation for at least 30 days after written notice.
Entire agreement: these Terms, the Privacy Policy, the Disclaimer, the DPA, and any order form constitute the entire agreement between the parties and supersede prior agreements on the subject matter.
Assignment: you may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability: if any provision is held unenforceable, the remaining provisions remain in full force.
No waiver: failure to enforce a provision is not a waiver of the right to enforce it later.
Independent contractors: nothing creates a partnership, joint venture, agency, or employment relationship.
Notices: we may send notices to the email on your Account. You may send notices to support@faqsir.com.
No third-party beneficiaries: the Contracts (Rights of Third Parties) Act 1999 does not apply.
Export control: you will comply with all applicable export-control and sanctions laws.
Digitonic Limited
4th Floor, The Forsyth Building, 5 Renfield Street, Glasgow, G2 5EZ
Company number: SC397173
Email: support@faqsir.com