Crexendo, Inc. (NASDAQ:CXDO) announced a strategic partnership with Meetric on September 21, 2026, adding an AI-powered conversation intelligence service to its platform ecosystem. Meetric has also joined Crexendo’s Ecosystem Vendor Program, which makes the service available for consideration by more than 250 platform licensees.
#Conversation intelligence across multiple channels
Meetric’s technology is designed to analyse business interactions across voice, video meetings, team chat, email and in-person conversations. The platform identifies relevant information and converts it into summaries, follow-up actions and CRM updates.
Crexendo said the service is intended to provide a consolidated view of customer relationships, sales opportunities and projects across the communications channels used by an organisation.
#White-label availability for licensees
The offering is described as a white-label solution that Crexendo’s licensees can provide under their own brands. Crexendo said this creates an additional opportunity for licensees to generate recurring revenue from conversations taking place across their customers’ communication channels.
Crexendo supports over 8 million end-users globally through its network of more than 250 cloud communication platform software subscribers and its direct retail offering. Its stated services include cloud communication platform software, unified communications as a service, voice, video, contact center and managed IT services.
#Management comments on the partnership
Jeff Korn, Crexendo’s Chairman and Chief Executive Officer, said the Meetric addition is intended to increase the value of Crexendo’s platform and create further recurring-revenue opportunities for its licensees. He said the technology expands Crexendo’s AI capabilities beyond voice to other communication formats and represents the third AI capability added to the platform this year.
Ricard Chramer, Meetric’s Chief Executive Officer and Founder, said the platform brings conversation data from separate tools together and turns it into business intelligence across an organisation.
#Forward-looking statements and undisclosed details
Crexendo said it believes the expanded capabilities can strengthen its competitive position, increase the revenue opportunity per user and contribute meaningfully to long-term growth as adoption scales. These are forward-looking statements attributed to the company, rather than reported results.
The announcement does not provide financial terms, Meetric customer adoption figures, revenue generated by the partnership, implementation timing or a quantified estimate of the arrangement’s effect on Crexendo’s results. Crexendo’s safe-harbour statement says its forward-looking statements speak only as of the date made and that further risk factors are described in its Form 10-K for the year ended December 31, 2025 and quarterly Form 10-Qs filed with the SEC.
#Key Takeaways
- Crexendo announced a strategic partnership with Meetric on September 21, 2026.
- Meetric has joined Crexendo’s Ecosystem Vendor Program.
- The platform covers voice, video meetings, team chat, email and in-person conversations.
- The service is described as a white-label offering for more than 250 Crexendo platform licensees.
- Crexendo said the arrangement could create additional recurring-revenue opportunities, while financial and implementation details were not provided.
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